TestSpeed To Debut Testproduct for Helpdesk At C3 in New York City, June 27-29, 2006

Groundbreaking Helpdesk Solution Saves Time and Labor And Eliminates Errors, Rendering IT Personnel ‘Bulletproof’

WEST PATERSON, N.J.--(BUSINESS WIRE)--TestSpeed™, a leading provider of IT production management solutions, will debut Testproduct™ for Helpdesk at the C3 Corporate & Channel Computing Expo in New York City, set for June 27-29, 2006, at the Jacob K. Javits Convention Center.

The new tool offers a variety of time- and labor-saving features that ensure adherence to existing standards, automate routine tasks and free up personnel.

“We’re all about central IT functionality,” said Adam Williams, President of TestSpeed™, “both improving communication and reducing miscommunication. Traditional helpdesks are very good at creating buckets, but they hold onto that bucket, and it doesn’t really do much for you.”

TestSpeed’s™ newest helpdesk solution can do all of that of course, Williams noted, “but more than that it actually helps the IT department support itself by automating the change-control process. It works to automatically provide a safety net for the developers. And it can automatically resolve tickets if necessary.

“One of our clients told us that when it comes to the monitoring aspect of Testproduct™, he feels as if we made him the ‘bulletproof’ IT guy,” Williams added.

Testproduct™ for Helpdesk guarantees that coding violations are caught before they reach the production environment. The system can automatically review logic within database and application service tickets, ensuring that coding practices and department policies are followed at all times. It also enforces a coding standard, and reduces application troubleshooting time by as much as 50%.

The system can also check for custom rules such as variable naming conventions and descriptive comment blocks. Using custom rules, Testproduct™ can ensure that developers follow the department-defined coding standard while writing their application code.

Another benefit is the ability to execute production rollouts without ever having to attend another meeting. Unlike any other service center system, Testproduct™ automatically reads the submitted database and application logic, and adds the proper approval requirements according to the affected elements to ensure all relevant parties are involved.

The new solution can automate routine tasks, eliminating days of wait time. Routine actions such as account creation and back-up operations, and any other action defined by your organization, are automatically processed. When a service ticket for a routine action is submitted, Testproduct™ consults the change control policy and automatically runs the script accordingly.

Testproduct™ for Helpdesk allows developers to rollout only thoroughly tested, 100% error-free applications, and provides an approval summary with each service ticket history so that users can immediately see which departments have yet to sign off.

The system also does syntax checking, which Williams said “means that the peer code review that your developers are supposed to do for each other is actually happening automatically without tying up your staff.”

Pricing and Availability

Testproduct™ for Helpdesk, also offered as part of TestSpeed’s™ Testproduct™ Complete, is available starting at $50 per month, with prices varying according to the size and scope of deployment.

For more information about Testproduct™ for Helpdesk, or for a price quote, go to http://www.TestSpeed.com.

About TestSpeed™:

TestSpeed is the IT industry’s most trusted provider of IT risk management solutions. Using an MSP (Managed Service Provider) model, the company helps companies maximize its technology assets via its flagship service, Testproduct™, comprised of five independent, yet integrated modules that can be applied on an ala carte basis. TestSpeed services are used by many mid-to-large corporations in the U.S. and beyond, providing hundreds of thousands of dollars of protection at a small fraction of the price. The privately-owned company is based in West Paterson, New Jersey. To learn more, visit http://www.TestSpeed.com.